Returns Policy

The right to withdraw from the contract

  1. You have the right to renounce the above contract within 14 days without giving a reason.
  2. The term to withdraw expires after 14 days since the day on which:
    You have come into possession of a thing or on which the third person other than the courier and a person indicated by You has come into possession of a thing;

In order to use the right to withdraw from the contract, you have to inform the person in charge of the activities involving withdrawal from the contract:

Zuzanna Klaro

Phone: +48 698-055-700


address for returns: Nowolipie 5/52, 00-146 Warsaw

The Customer shall inform about his/her decision to renounce the contract by sending a clear statement.

(We do hereby inform that the statement may be sent via traditional post or e-mail).

  1. You may also use the form of withdrawal from the contract, however, it is not obligatory. You may fill in and send the form of withdrawal from the contract or any other clear statement electronically to the following address: If You use this option, we will send You the receipt of withdrawal from the contract via a permanent carrier (for example via electronic mail).
  2. In order to meet the date of withdrawal from the contract, it is enough that You will send us the information concerning the performance of the right vested in You to withdraw from the contract before the expiry date of the withdrawal.
  3. Results of the withdrawal from the contract.

In the event of the withdrawal from this contract, we return to You all the payments You made including the costs of shipment (with the exception of additional costs resulting from the way of shipment chosen by You other than the cheapest ordinary way offered by our company) promptly and in each case not later than 14 days from the day on which we were informed of Your decision to withdraw from the contract. We will send You back all the payments in the same way in which You paid us the money in the primary transaction, unless You agreed otherwise; in every event You will not be encumbered by any charges connected with the return of the goods. We can refrain from sending Your money back until we receive the goods.

Please send the goods back promptly, and on every occasion not later than within 14 days from the day we were informed of Your intent to withdraw from the contract. The term is considered as met if You send the goods back before the lapse of 14 days.

You will have to bear the direct costs of returning of the goods.

You are liable for the decrease in value of the product resulting from its usage in a different way than it was necessary to state the nature, features and functioning of the product.


WE do hereby inform that this form shall be filled in and sent back only in case You intend to withdraw from the contract. The use of this form is optional.


Zuzanna Klaro

Nowolipie 5/52, 00-146 Warsaw

Internet address:, e-mail:, phone: +48 698-055-700

I/We* do hereby inform on my/our* decision to withdraw from the sales contract of the  following product/products*/the contract to deliver the following product/products*/ contract for work to perform the following thing/ to provide the following service*

Date of contract conclusion*/receipt*

Consumer’s name and surname

Consumer’s address


Consumer’s signature (only if the form is sent in paper version)


(*) – cross out unnecessary information.


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